At stanzastudio.shop, we are committed to providing our customers with a fair and transparent refund policy to protect your legal rights and enhance your shopping experience.
If you are not satisfied with your purchase or need to request a refund due to quality issues, you can submit a refund request if you meet the eligibility requirements. Refund requests must be submitted within the specified return period; late requests may not be processed unless there are special circumstances such as a clear quality defect in the product or an incorrect shipment.
Upon receiving your refund request, our customer service team will review the order and product details and arrange further processing after confirming that the refund meets the requirements. For orders requiring returned goods, customers must ensure that the goods are in their original condition, including intact packaging, unused, and not affecting resale.
After we successfully receive and verify that the returned goods meet the requirements, the refund will be returned to your original payment account within 3 business days. The specific arrival time may vary depending on the processing speed of different payment platforms or banks.
Please note that the following situations may not qualify for a refund:
The product has been used or damaged by the customer.
The return request has exceeded the stipulated period.
The return request is unreasonable due to personal subjective reasons.
We recommend that you carefully review the product information before placing your order to reduce unnecessary refunds.
If you encounter any problems during the refund process, please feel free to contact our customer service team. We will be happy to provide you with assistance and solutions.
Special Note: Due to changes in the market environment and increasing operational pressure, the merchant is currently conducting a phased inventory adjustment and clearance plan. To accelerate inventory turnover and recover funds, we have decided to clear existing goods at discounted prices. This adjustment is a normal operational strategy optimization measure. Thank you for your understanding and support.