At stanzastudio.shop, we are committed to providing our customers with a fair and transparent refund policy to protect your legal rights and enhance your shopping experience.
If you are not satisfied with your purchase or need a refund due to quality issues, you can submit a refund request as long as the relevant conditions are met. Refund requests must be submitted within the specified return period; late requests may not be accepted unless there are special circumstances, such as obvious quality defects in the product or incorrect shipment.
Upon receiving your refund request, our customer service team will review the order and product details and arrange further processing after confirming that the refund meets the relevant requirements. For orders requiring returns, customers must ensure that the goods are in their original condition, including intact packaging, unused, and not affecting resale.
The return period is 30 days. After we receive and verify that the returned goods meet the requirements, we will refund the money to your original payment account within 3 business days. The specific arrival time may vary depending on the processing speed of different payment platforms or banks.
Please note that the following situations may not qualify for a refund:
The goods have been used or damaged by the customer.
The return request has exceeded the specified period.
The return request is unreasonable due to personal subjective reasons.
We recommend that you carefully read the product information before placing an order to reduce unnecessary refunds.
If you encounter any problems during the refund process, please feel free to contact our customer service team. We will be happy to provide you with assistance and solutions.
Special Note: Due to changes in the market environment and increased operational pressure, the merchant is currently conducting a phased inventory adjustment and clearance plan. In order to accelerate inventory turnover and recover funds, we have decided to clear existing goods at discounted prices. This adjustment is a normal operational strategy optimization measure. Thank you for your understanding and support.